Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. While Clipper is used to pay for BART, it is not a BART product. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Yes. Key Clipper information translated to Spanish. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. There's no need to open an app. You can use our automated phone service 24/7 to check balances and pass expiration dates. Otherwise, you will be logged out automatically. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. I set up Auto-Reload, but its not showing up in my online account. News; Twitter Twitter, Opens . We will automatically send a declined payment notice to the email address in your Clipper account. Log in to your account with the email address we have on file and provide an updated email address. For all other cards on your phone without HVD, value will be available immediately. Your card should arrive within 5 to 10 days. This page includes balance protection, online accounts, and card cancellation. If you already have a card, you can choose to set up Auto-Reload when you load value online. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Indeed! Yours is the first email Ive gotten on this issue. At your request, we can mail you a new card with your balance restored, typically within 2 business days. No input is required. All rights reserved. 2020, Metropolitan Transportation Commission. And you can do it anytime. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Fares are based on distance traveled. The correct fare will be automatically deducted and tickets with remaining value will be returned. Yes. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. You can also carry on one small piece of luggage and one personal item. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. RTC Card and Accessibility. The RTC Clipper card is a photo identification card. Purchase at various retail locations , including BART and Walgreens. No. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? This means we couldnt process your payment for automatic reloading. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. 213-204-2900. Can I manage my Clipper account and pay my transit fares with my phone? This is separate from confirmation of payment. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. 877.878.8883. Why wasnt I notified this would happen? Keep your phone handy in case an inspector asks to see your fare. Please enter the ages for all children 18 and under. Pay With No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Registered cardholders can report lost, stolen or damaged cards and request replacements. Everything you need to know when you travel with Clipper! If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. There is a $5 fee for this service. New to Clipper? Clipper says it does not take funds away, even if the card goes unused for years. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. For Andriod phones, you may need the move your phone around. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Many transit agencies offer some type of 31-day pass for your convenience. Use the same ticket when you exit. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Log in to your account to add a Backup Payment method. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Outdoor Activities, Tours, Boat Tours & Water Sports, More. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. The programgives qualifying adult riders a 20% discount on BART trips. Clipper is a regional transit card that can be used on all transit in the Bay Area. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. There is a 50 cent surcharge per trip for paper tickets. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Can I get a card at an airport? Children from countries other than the US or Canada will require a passport and possibly a Visa. Yes. There are no discounts available at the BART vending machines. To find out more information about replacing an RTC card, please visit 511.org. But if a customer already has value on his/her card, that value should not be removed. You will select your seats when making your booking. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. 4 yr. ago. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. We also offer special discounts for children and military personnel. We've made it easy with quick guides to every service on Clipper. We will send an email to confirm that you have updated information in your account. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. . Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Yes. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Clipper account access including checkingyour balance can be found on the Clipper website. Was I supposed to activate it somewhere? This is just another barrier to transit: an opaque payment system. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. We will send an email to confirm that you have updated information in your account. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. New to Clipper? If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Boarding starts 1 hour before your boat is scheduled to leave. Choose to stay logged in or to log out. Once you do that, it will show up in your account. Comfort VIP Best of the best seats in Comfort Class! San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Your 31-day pass becomes active the first time you use it to pay a fare. The Go Pass is valid for the calendar year until Dec. 31 at midnight. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Our departure times between Seattle and Victoria vary seasonally. Yes. Phone. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle.
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