Our housing offices are currently closed to the public. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Complain to the housing ombudsman The housing ombudsman is a free and independent service. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. London If so we can help you claim compensation on a NO Win, NO Fee basis. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. We are Gateshead Council'sHousing Team. If possible, email your repair to [email protected] Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. They should all be done. Were delighted that you want to come and work with us. We hope to reschedule these eventsat a later date. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. endobj The call-out team will make the property safe and arrange to come back the next working day to finish the repair. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Gateshead Council 4.0 . Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. There are no emergency or urgent repairs outstanding at this point in time. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Time to have your say on the future of our leisure service. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . The panel decides which services they review based on various criteria. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Gateshead Council aims to complete the backlog by late March next year. "The garages at Leam Lane had already been condemned, and we were working towards . 1 0 obj The amount of compensation you receive will depend on the severity of the illness and how long it lasted. View my payslip. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. You should report any damage to your local housing office. Payslips. E6 2JA. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. We will first make sure that it is our responsibility to do the repair. Copyright Andy T - 2021. This is commonly known as filing a compensation claim for despair against a housing association landlord. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Don't worry, we can still help! 0191 433 5353Text: 'ENQ' and your message to 07943 115 [email protected], Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Some of these repairs need to be inspected before the repair can be done. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Some of these jobs need to be inspected before the contractor can start the work. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. The department is on the lookout for more callhandlers and building technicians. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Background 2. This includes both small leaks and emergency repairs. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Whats in it for you? The site has been designed with residents and local groups to ensure it is easy to use. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Employer Est. Planned repairs usually need an inspection before work is done. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If your repair can't wait until the programme we will carry it out within the normal timescales. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Please continue to be patient, as we are experiencing a high volume of phone calls. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Visit directory. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. A public consultation on the future of Gateshead Council's Leisure Services has commenced. We are Gateshead Council's Housing Team. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Failure to do so could give you grounds to make a council house disrepair claim against them. Repairs & Voids. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Our business support events remain cancelled for now. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. <>>> View details of your former and current tenancies including rent statements and repair. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Regent Street Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Thursday 26th January 2023. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Housing Disrepair Reporting repairs Home. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. All rights reserved. This covers things like outside painting, replacement windows and annual gas servicing. If so, please keep reading as youre just what were looking for! Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. These include re-fixing toilet seats and repairing minor leaks. Repairs update You can now report your non-emergency repairs. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. These are repairs which need quick attention and don't need an inspection first. We have guidelines on how long different repairs should take. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". You can create a free account to post activities, services and promote organisation working in Gateshead. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Gateshead. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Top Jobs in Gateshead, England. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Gateshead, England. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Do you want to work with us in helping to create spaces that are great to work and/or live in? Youll be paid a competitive salary plus additional allowances where relevant. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. To register with My Housing Account, select 'my account' at the top of the Council homepage. As a council housing tenant, you are entitled to a good standard of living. %PDF-1.5 [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Gateshead Council aims to complete the backlog by late March next year. Office 3750 Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support This makes sure that everyone is treated fairly. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. We hope to reschedule these events at a later date. Wednesday 2nd November 2022. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. stream Thank you so much. East Ham Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. We will tell you in advance when any work like this will happen. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Read more about the Housing Capital Investment Programme. Always ask to see this card before letting anyone into your home. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. As a tenant you are not automatically covered for any of your home contents.
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