Command Center Software Video Surveillance and Analytics Public Safety LTE Managed and Support Services Two-Way Radio APX P25 Two-Way Radios APX NEXT P25 Smart Radio . LAN Ports 1 & 2 of the modem are connected to router WAN port and LAN port 1. Our community is your official source on Reddit for help with Xfinity services. Lets say youve tried rebooting your modem and calling your ISP. By updating your modems firmware, youre improving both the security and performance of your modem. My MB8600 works fine, it didn't have the problem. This is very important. Through this analysis, we've determined the best Modem you should buy. Thankfully, that is a while away from now and the 1 Gbps max upstream is as good as it gets until then. Logged in this evening and saw the version number is now 8611-21.3.7 The only problem I see is the error counts for the 429MHz channel, which frankly I'm not sure how to interpret. If you own your equipment, please see more about updating your modem for instructions on how to find a modem compatible with your services. Once youve determined your modems IP address, type it into your internet browsers search bar. That depends. [Zoom] Zoom's Motorola MB8600 DOCSIS 3.1 Modem Arrives This Month [Firmware] New Netgear CM1000 firmware . What can you do? Suggestions please folks ? The only browser I could login to my modem with is Edge. . MB8611 New firmware. The SBG8300 has four gigabit LAN ports but because they arent bonded, you will have to upgrade when ISPs offer plans that exceed gigabit speeds via bonded ethernet. This is why buying a third party modem isn't always a great solution despite being cheaper in the long run. Then locate the Firmware or Update section and download the latest firmware update on your router manufacturer's website. Heavy may receive a commission if you purchase a product through a link on this page. I have defaulted both router and modem, turned off LAG on modem, to no avail. Try a different modem. Netgear Nighthawk CM1150V Cable Modem with Voice, NetgearNighthawk C7800 Modem-Router Combo, Arris SURFboard SBG8300 Modem-Router Combo, Supports >2Gbps connections with bonded ethernet ports, Supports <1Gbps connections with bonded ethernet ports, Not compatible with Verizon, AT&T, or CenturyLink, You can only use one ethernet port at a time, Supports >1Gbps connections with bonded ethernet ports, Not compatible with Verizon, AT&T, CenturyLink, or Frontier, Ethernet ports cant connect to multiple devices, Not compatible with Verizon, AT&T, Spectrum, or CenturyLink. ARRIS Surfboard SB8200 is a comparable model. The modem runs a little hot, though this can be alleviated by placing it somewhere on a desk, where it will get better airflow. Anyone else having issues? Save Share. The first thing to do is check what firmware version your modem currently has. It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. DOCSIS 3.0, which is still more than acceptable, supports more than 100 Mbps. The good news is that the process for updating your modem doesnt require as much effort as updating your router does. The Motorola MB8600 has the following ports and buttons available on the back of the modem. MB8600 supports ultra fast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher, up to many gigabits per second. The MB8600 has 4 ethernet ports that can be combined to get a maximum 3.8 Gbps downstream (only 2 ports are enabled with current firmware). There are eight megabits in one megabyte and 1,000 megabytes in one gigabyte. Are they going to spend money to have updates tested for a modem that only a small number of their customers have? Restarts of router between each change. This has happened to almost everyone I know that uses Comcast and got gigabit with a 3rd party modem. MB8600 - overkill for 150/5, i know RT-AX86U - FW 386.7. I am not sure of the exact details . In a rather extreme example of Netgears aggressive product release cycle, the company has actually already released two standalone gigabit modems before the technology has even had a chance to hit the majority of American homes. After that you will be able to go through the trusting again. This takes your signal to the legal limit the FCC allows. If you wish to use your own modem, and it is not the recommended 3.1 DOCSIS modem you can use DOCSIS 3.0 with 32 downstream channels, however, to receive the following speeds, please note the limitations on performance for non 3.1 DOCSIS modems:. If you want to wirelessly broadcast your high-speed signal through your home, you will also need a Gigabit-compatible router. Office Products, Office Furniture, Computers, Software & Consumer Electronics . So I have a Motorola MB8600 that keeps losing its connection to Comcast Xfinity internet. When you receive a modem, the firmware will come preloaded on it. Cox flat out said and it is also on their website - They do NOT provide firmware updates for user owned/3 rd party modems.. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. The only downside to this modems port array is that they cannot be used to send Gigabit signals to separate devices. Some modems have a screen that is off to the side a little, making it more difficult to see, especially from a distance. Thisll all be invisible to you. Within this page, there was a header for firmware and software downloads. Current firmware supports bonding on 2 Ethernet ports, which is essential for delivering speeds over 1Gbps. Compatible services: Xfinity, Cox, Spectrum (not gigabit), Charter, Time Warner, BrighthouseMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. This can be easily enabled with a future firmware update, but until then, the device is only capable of 1 Gbps. If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged. Internet is down for the second time in 4 days. Thisll bring you to your modems login page. We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. Changing the default password of your modem will help keep hackers and bad actors from being able to mess with your modems settings. When an ISP gets a firmware update for a specific modem, they have to check and test it. Your email address will not be published. No longer support or no longer compatible? Your modems firmware is the software that determines how your modem functions. If you look at both their features, you'll find they are almost the same. DOCSIS 3.1 technology offers enhanced security features, reduced latency and faster downloads than fiber cable. Both support DOCSIS 3.0 and 3.1, are certified by Comcast Xfinity, and are compatible with all devices and internet service providers. Netgear finally appears to be ditching the edgy gamer gear look for their routers, instead focusing on making them compact and innocuous. This doesnt mean you shouldnt pay attention to your modems firmware. Modems usually get firmware updates from the ISP itself. Be sure the CAT# LAN cable between the modem and RBR is of good quality. In fact, your modem wont work without it. If you are looking for a gigabit-compatible modem-router combo to fully upgrade your home wireless network, then the Nighthawk C7800 is a surefire way to reach the max speeds available in your neighborhood. Does this typically mean 1) there's a signal issue (either from Comcast or via bad wiring/splitter/etc), 2) there's a hardware issue with my modem, or 3) there's a configuration/activation issue on the Comcast side? Not sure if other modems do or not (probably depends on where the bug is). The Motorola MB8600 Modem is designed with airflow in mind, so youll have less of a risk of inconvenient downtime. All you need to know as youre shopping is that the more Mbps, the faster download and upload speeds youll need. Computer operating systems no longer updated. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! The main difference is that this modem comes with a powerful wireless router built-in, which can be helpful if you dont already have your own gigabit router to use. Our experienced USA-based support specialists are ready to help. Ok so you know the firmware version of your modem. I have an SB8200 that within the past few months dropped from 900+ on xfinity 1200Mbps service down to 500-600. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. Along with our in-house experts, our team analyzes thousands of product reviews from the most trusted websites. The only way your modems firmware can be changed is by updating the firmware or installing brand new firmware on the device. Just take a look at the same sticker you looked at to find your modems IP address. If you use four ethernet cables to connect this modem to a router, it can potentially handle downstream up to 3.8 Gbps. DWYM is your trusted product review source. With a Gigabit router in your network, the MB8600 delivers flawless video streaming, gaming, and web browsing over wireless. I just hope Comcast fixes this. When asked about it, RCN said, "The Motorola MB8600 can connect but is known to have a lot of issues keeping a stable connection with our network. This was exactly what I was looking for. You can override the lack of trust, however if the browser permanently stores the exception (Firefox, for example), you will run into a problem the next time the modem is restarted. As I mentioned, the default password for your modem can be found online, which means anyone with access to your network would be able to get to your modems settings. Description. Learn More. It might be worth taking a few minutes to see if theres another ISP that can both provide you with internet and update your modem. Thankfully, this is easy to find. Comcast's changes on the 10th of December include rolling out new firmware to Motorola 8600 modems that implements forced https:// with a self-signed certificate. Hardware Version: V1. The Netgear Nighthawk CM1150V is functionally identical to the Netgear CM1200 with one exception: the CM1150V is currently one of the only DOCSIS 3.1 modems that supports Xfinity voice services. Nothing has been stable for more than a few days. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. Router firmware is latest. Old Rigs new life as a file server: Asus Rog Maximus X Code, i7-8086K @ 5.2Ghz(All Cores) 1.32v, G.Skill Trident Z RGB 32G @ 3600, Asus 306012G TUF, M.2 NVMe Samsung 960 EVO 1TB plus several drives 12TB, Phanteks - Enthoo Evolv ATX Case,Corsair -H150i PRO, RMx 1000W . This technology is the preferred standard of cable providers. If your modem says it has an old firmware version, the first thing to try is to reboot your modem. Create an account to follow your favorite communities and start taking part in conversations. The main difference between the CM1000-1AZNAS and the newer CM1100 is that the CM1000-1AZNAS only has one gigabit ethernet port to send its signal to a router. Once on the Advanced tab, my modems firmware version is clearly listed. Upgraded my internet from Blast! Required fields are marked *. With max download and upload speeds of 2 Gbps each, the SB8200 can handle any Internet plan for years to come (save for experimental 5-gig and 10-gig plans). */. Ok so if thats the good news, whats the bad news? . Call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. What Are Ethernet Cable Pinout Standards? If you havent noticed by now, its a very important part of your modem. The first thing to search for when reading a modems description is its compatibility. The A20 supports LAG on LAN ports for high bandwidth to a . Showing 1-10 of 14 answers. I see a lot of errors on 2 channels on modem, all others seem ok. The MB8600 certificate isn't expired. As you can see, my IP address is 192.168.100.1. On the other hand, they may tell you that they wont be updating your modems firmware. This means that my ISP is updating my modem like they should. Best Buy has honest and unbiased customer reviews for Motorola - MB8611 32x8 DOCSIS 3.1 Cable Modem 2.5 GB Ethernet - Black. Compatible services: Comcast Xfinity, Cox, Mediacom Cable, WOW!Max downstream: 3.8 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. Now connect your modem as shown on the next panel. I'm not getting gigabit Internet speeds through my MB8600 as expected, and three calls to tech support in the last few days haven't fixed it. The question is: is this the most recent version of firmware that your modems manufacturer has released? This time they are saying they need to call Motorola to update the firmware, and Motorola isn't open until tomorrow when I'll be at work and my wife is supposed to be working from home. If they can fix the problem remotely insist they send a tech out to identify the cause and correct it. And while all of its features don't . As a security note, if you havent changed the default password for your modem to a custom password, you need to. Were well aware of this at this point. Your modem needs to be receiving firmware updates. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If you have gigabit service with voice, then skip this option entirely as it does not support telephone service. The Motorola modems use Wireless Power Boost and AnyBeam beamforming, which focuses your signal in a specific direction to provide better reception at both 2.4 GHz and 5 GHz frequencies. Ultra Fast DOCSIS 3.1 Cable Modem; . Click to reveal I'm wondering if the xFinity person(s) whom you were speaking with were trying to work on their personal handle times and gave you a phony answer just to get you off the phone faster. I have tried DHCP query frequencies: aggressive, normal, and continuous. Use this firmware update, and Cox just pushed new firmware version 8600-18.2.9 for over a year so bonded a! One of those checks is to see if the latest firmware version is running on the modem. If your modems firmware isnt updated, it wont receive any performance or security updates that the modem manufacturer develops. When something like that happens, the modem you bought may no longer be compatible. it's still supported, just checked their website! Cloudflare Ray ID: 7a28d291dd222b5a The CM1200 works with major cable providers like Comcast Xfinity, Cox, Spectrum, and more. Once paired with a Gigabit router, will allow you access to the fastest consumer Internet speeds around. I moved to a new home in Jan 2020, and a tech came out and replaced some wiring and ensured I had good signal. On top of that, buying your own modem will be cheaper than renting a modem in the long run. I didn't even know what model number I had. Arris networking gear like the Arris SB8200 comes recommended by pretty much every ISP out there, making them the default pick for most setups. With a speed that allows up to 6Gbps, this modem is excellent for people who have gigabit internet from their internet service providers. The next step is to see what version of firmware is installed on your device. How to Update Modem Firmware: A Complete Guide. These funds help me keep the site up and running, which allows me to continue delivering the tips and information you need to keep your home internet firing on all cylinders. This is still is enough to support the most demanding Internet tasks. Take the few minutes to change your modems password if you havent done so already. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. I actually think my firmware might be okay. Speeds up to 1 Gig (940 Mbps) - DOCSIS 3.1 modem. First and foremost, your ISP needs to make sure that the internet connection between the ISP and the modem owner (you) still works properly after the update. Yes, youll set passwords on your home network and each device. If you have a question you can start a new discussion Current Motorola MB8600 Modem firmware for AZ? Overall Take. This is the case for me. Motorola Ultra Fast DOCSIS 3.1 Cable Modem, Model MB8600, plus 32x8 DOCSIS 3.0, Certified by Comcast XFINITY Paper instructions were in the box and also online. While others are made from smaller, less well known manufacturers. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. If you are searching for the best router in the market, but don't have a lot to spend, then the Motorola MR2600 AC2600 router is a great dual . The cert is listed under MTRLC LLC, not under the IP address, so scrolling down and making sure you're on the "Servers" tab is very important. The same can also be said for an updated router, though. When youre shopping for a modem, youll typically see terminology like 164. These numbers represent how many downstream and upstream channels are supported by that modem. All was good until modem firmware was updated. Find more NetgearNighthawk C7800 Modem-Router Combo information and reviews here. Just do a Google search for the make and model of your modem and you should be able to find its default IP address. I had forgotten about the in-line surge suppressor on the coax cable. Its list of compatible ISPs is respectable, though a little smaller than that of the Arris modem. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, . Where you can find your modems current firmware version, How to determine what firmware version your modem should have, How it connects to your ISP to provide you with an internet connection, What the settings page looks like when you log in to your modems settings, The ISP youre using isnt a major provider, Your modem is old or an uncommon make and model. In my case, I can find my firmware version simply by clicking the Advanced tab. . If you call your ISP you can get a status of the firmware update. Owning your own modem often saves $156 per year in cable modem rental charges. If your modem manufacturer develops a new feature for your modem, you wont be able to use it unless you have the latest software. A power button can make this process more convenient. Please inform. You might review Internet Troubleshooting Tips if you haven't already. Voice package and you are stuck with it 23:01 Motorola MB8600 is a Plus second ( )! MB8600 supports ultra fast DOCSIS 3.1: the only cable modem standard that can deliver internet speeds of 1 Gbps or higher: up to many gigabits per second. 7 Best Docsis 3.1 Modems for Gigabit+ Internet. It's throwing a compatibility error because Xfinity believes any modem with only 1 gig ports isn't compatible with higher tiers when it isn't true at all. Question Motorola Moca Adapters or Really Any Moca Adapters Question for Setup: Networking: 2: Aug 3, 2022: Similar threads; Question Looking to use my own router with my fiber modem: Our community is your official source on Reddit for help with Xfinity services. Look for the DWYM seal for products that are the best in the category. I live in Arizona and my Motorola MB8600 cable modem had firmware version 8600-18.2.9 for over a year. With Motorola extras including advanced surge and lightning protection, and a 2-year warranty, MB8600 is a superb choice for customers who want the ultimate in cable modem performance. There are two additional LEDs for each ethernet port on the back panel. Hopefully you can see the bigger picture here. The problem with your ISP being in charge of updating your modem is that your modem doesnt always get updated like it should. Comcast Radom Disconnects . One problem with buying a modem versus renting one, however, is that technology is always changing. Before we get into that, lets break down how the modem update process happens. Most other ISPs stick with the firmware that shipped with the modem for years and years. I think they might be bad, but I know basically nothing about this. For many households, an 84 modem with 343Mbps or 686Mbps will likely suffice. Ill use my modem as an example. They may not have a budget for testing that other, larger ISPs have. My router cant do more than a gig anyway. Despite this limitation, the CM1200 is still a high-performing modem and works fantastically for HD streaming, gaming, and file sharing. I got a notice from Xfinity today stating that my equipment i.e. Sometimes they wont update your firmware at all. The ARRIS SURFboard SB8200 is a DOCSIS 3.1 modem - the newest technology being offered by cable providers. No amount of firmware updates will fix it. I'm glad this posting was useful to you! An important note: plans regarding potential upgrades or updates to the operating systems on its Android-powered devices and is, therefore, subject to change. Click on it, then click Delete and confirm the action. If you live in a metropolitan area, you are probably in one of these networks. Netgear is one of the most reliable brands in networking and their Nighthawk CM1200 represents their latest and greatest in gigabit modem technology. The modem does not indicate that the WAN ports are linked (LAN light flashing green). In fact, updating your modem requires no action on your part at all. Its your job to make sure that your ISP is updating your modems firmware. You can usually find your modems IP address listed on a sticker on the actual device. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Depending upon where you live, you might have a few different ISPs to choose from. Although we dont often think about it, as soon as you put your homes devices online, youre at risk of an attack. restart firefox, goto the modem page and when the alert page comes up select the advanced then click on set exception. This modem sports Active Queue Management (AQM), which significantly reduces Internet latency and further improves usability. Gigabit speeds are offered by the nation's largest ISPs, including Comcast Xfinity, AT&T, Cox, CenturyLink, and Google Fiber. It took a total about . It also has a sleep mode that helps conserve energy. As a reminder, my modem is a Netgear CM600 modem. I'm not sure where to take it from here. Though it is important to note that this is not a WiFi router by itself and it also will not work with landline phone plans, rather it is strictly for internet-only plans. Likewise, I don't know what effects the firmware update might have had. Now choose Maintenance and find Update or Firmware Update. When your modem receives the update, itll automatically install it. It is no longer compatible with 1 gig or higher. New phone because the iOS or android update has list of old phones that won't work with it. Motorola MB7420 16x4 Cable Modem; . On the inside, though, the Motorola MB8600 features DOCSIS 3.1, capable of getting up to 6Gbps of Internet bandwidth from the provider. Browse our product & service portfolio to find the right solution for your team. The log is fairly clean for a nearly one month period, and the large number of correctables on the OFDM channel is often seen and thought not to be meaningful as long as the uncorrectable count is low. That means this modem will be capped at 1 Gbps but it is future-proofed for when networking technology improves. Issues since recent MB8600 firmware upgrade. Just figured out my modem is running 8611-19.2.20, which I think is the most recent versionmust be something else. From there, its your ISPs job to make sure your modem gets updated. In some cases, ISPs wont update your modem firmware as often as they should. COPYRIGHT THE E.W. If no login screen shows up, try finding the correct IP address for your router by Searching for your router. One way to mitigate this cost is by ditching your rented networking equipment and providing your own gigabit modem and router. A model that is both a modem and a router will not only link you to the internet, but it can also link the computers and devices within your home to each other. If you havent created a username and password, you can log in with the default values that come with the modem. Unless you get your Gigabit Internet from one of these ISPs, then the CM1200 is a great pick. It features some of the latest specifications and all that at a much lower price than . The way cable modems go, the network port decides the top broadband speed this modem caps at 1Gbps. If your endgame is Gigabit-speed Internet then you will have to upgrade to a DOCSIS 3.1 modem sooner or later. We have made changes to keep employees safe so response and call times may be longer than usual. Your ISP is. In order to have port bonding increase your modems speed to just under 2Gbps or more, your router needs to support port bonding. The built-in router can only support 3.2 Gbps. After that you will be able to go through the trusting again. If you have a different provider, check with them before buying this router. If the firmware is still outdated, try contacting your ISP. On Amazon.com, the Motorola MB8611 is a huge hit among cable modems. Hi new member here can you please message me if you still have it, thank you. Issue Resolved: so as a last resort, before calling Comcast again, I removed an inline surge suppressor from my coax cable. If you have questions about your services, we're here to answer them. Over time, Internet and TV equipment must be updated to keep up with the latest technology. Press question mark to learn the rest of the keyboard shortcuts. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. See all 38 - listings for . The bottom line here is that you want your modem to get firmware updates when they become available. With SNMP disabled, I wanted another route to be able to collect these metrics. . If youre buying on your own or replacing an existing modem, youll probably have to set it up yourself. My internet plan is with Comcast, so it looks like my modem firmware should be version V1.01.22. If you stream video from multiple devices at once, or someone in your household engages in activities like gaming or video editing, you may want to go for the latest and greatest. On some occasions it may take them a while to issue a firmware update after its released. But I keep getting emails from Comcast telling me my device can't keep up with the current speeds. The Motorola MB8600 with the firmware code version 8600-6.1.1.19 has added back the Spectrum Analyzer and it now supports LAG features (Link Aggregation Group) - special thanks to . The issue may not occur on Chrome or other browsers. ). Finally, upload the update and reboot the router. Compatible services: Comcast Xfinity, Cox, Mediacom CableMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 1. However, chances are, you can save on that rent by purchasing a modem that may even work much better than what theyre issuing. It does not work with Verizon, AT&T, or CenturyLink. No firmware available for prior update. Another thing to look for in a modem is DOCSIS technology. This is a prometheus exporter written with the intention of exporting metrics for a Motorola MB8600 device. The customer service person I spoke with who blamed the modem had no idea what she was talking about. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Motorola MB8600 Ultra-fast DOCSIS 3.1 cable modem supports true Gigabit speed with a 1 GB Ethernet port. SNBForums is a community for anyone who wants to learn about or discuss the latest in wireless routers . Before the update is pushed to your modem over your internet connection, theres more to be done. So how do you go about confirming that you have the most updated version of firmware on your modem? The main benefit of this technology is that its max downstream caps out at 10Gbps and its upstream caps out at 2 Gbps. Low Prices on Motorola - MB8600-10 Ultra Fast DOCSIS 3.1 Cable Modem plus 32x8 DOCSIS 3.0 for Comcast Xfinity MB860010 and other items at United Office Products. This is the case even if you have a solid router (which you should) because a home network can only be as strong as its weakest link. It also features fast activation for the most popular internet service providers.
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